Important Notice
Cancellation and refund terms vary depending on the specific package, service providers (hotels, airlines, transport), and timing of the cancellation. Please review your booking confirmation for package-specific terms. For clarifications, contact our team before cancelling.
1. General Refund Policy
At EdumilesTravels, we understand that travel plans can change unexpectedly. This Refund Policy outlines the terms and conditions for cancellations, modifications, and refunds related to bookings made through our services.
By making a booking with us, you acknowledge and agree to the terms outlined in this policy, as well as any additional terms specified in your booking confirmation.
2. Cancellation by Customer
2.1 Cancellation Request Process
All cancellation requests must be submitted in writing via email to edumilestravel@gmail.com. Verbal or telephonic cancellations will not be processed unless confirmed in writing.
Your cancellation request will be acknowledged within 24 hours during business hours (Monday – Saturday, 9 AM – 7 PM).
2.2 Cancellation Charges
Cancellation charges depend on the timing of the cancellation relative to the travel date. The following general guidelines apply:
- 30+ days before departure: Cancellation fee of 10–20% of the total package cost
- 15–29 days before departure: Cancellation fee of 30–40% of the total package cost
- 7–14 days before departure: Cancellation fee of 50–60% of the total package cost
- 3–6 days before departure: Cancellation fee of 75–85% of the total package cost
- Within 48 hours of departure or no-show: No refund
Note: The above are indicative cancellation charges. Actual charges may vary based on the specific package, service providers' policies, and time of cancellation. Your booking confirmation will specify the applicable cancellation terms.
2.3 Non-Refundable Components
Certain components of your booking may be non-refundable regardless of the cancellation timing, including but not limited to:
- Visa processing fees
- Travel insurance premiums
- Flight tickets (depending on airline fare rules)
- Special permits, entry fees, or event tickets
- Customized services or exclusive arrangements
2.4 Peak Season and Special Events
During peak travel seasons (holidays, festivals, long weekends) or for bookings involving special events (concerts, sporting events), stricter cancellation terms may apply. Higher cancellation charges or complete non-refundable policies may be enforced. These will be clearly communicated at the time of booking.
3. Modification of Bookings
3.1 Date Changes
Requests to modify travel dates are subject to availability and the policies of service providers (hotels, airlines, transport). Modification charges typically range from 10–30% of the package cost, depending on the timing and nature of the change.
Date changes requested within 7 days of departure may not be possible or may incur significantly higher charges.
3.2 Destination or Itinerary Changes
Changes to the destination or itinerary may require cancellation of the original booking and creation of a new booking, subject to applicable cancellation charges and new booking terms.
3.3 Traveller Name Changes
Name changes on flight tickets are generally not permitted by airlines and may require rebooking at prevailing rates. Name corrections (minor spelling errors) may be allowed subject to airline and hotel policies and may incur processing fees.
4. Cancellation by EdumilesTravels
4.1 Force Majeure
In the event of circumstances beyond our reasonable control (natural disasters, pandemics, political unrest, war, strikes, severe weather, government restrictions), we reserve the right to cancel or reschedule bookings.
In such cases, we will offer one of the following options:
- Full refund of the amount paid (excluding non-refundable third-party charges)
- Rescheduling to alternative dates without penalty
- Credit toward a future booking valid for a specified period
4.2 Insufficient Bookings
Some group tours require a minimum number of participants. If the minimum is not met, we may cancel the tour and provide a full refund or offer alternative dates or packages.
4.3 Service Provider Issues
If a key service provider (hotel, airline, transport) cancels or fails to deliver the service, we will make reasonable efforts to arrange suitable alternatives. If alternatives are not available or acceptable, a full or partial refund will be provided for the affected services.
5. Refund Processing
5.1 Refund Timeline
Once a cancellation is approved and refund amount is calculated:
- Refunds will be initiated within 7–14 business days from the date of cancellation approval
- The refund will be credited to the original payment method used at the time of booking
- Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to reflect in your account
5.2 Refund Confirmation
You will receive a refund confirmation email once the refund has been processed from our end. If you do not receive the refund within the expected timeline, please contact us with your transaction details.
5.3 Partial Refunds
In cases where only part of the booking is cancelled or modified (e.g., one traveller out of a group cancels), a partial refund will be calculated based on the applicable terms and the portion of services cancelled.
6. No-Show Policy
If you fail to show up for any part of your booked services (flights, hotel check-in, tour departure) without prior cancellation notice, it will be treated as a no-show.
No-show situations generally result in:
- Complete forfeiture of the booking amount
- No refund or credit toward future bookings
- Loss of all prepaid services
7. Payment Failures and Duplicate Payments
7.1 Failed Payments
If a payment transaction fails but your account is debited, please contact us immediately with transaction details. We will coordinate with the payment gateway to verify and process the refund if the payment was indeed unsuccessful. Refunds for failed transactions typically take 5–10 business days.
7.2 Duplicate Payments
In case of duplicate or multiple charges for the same booking due to technical errors, the excess amount will be refunded within 7–10 business days after verification. Please notify us immediately if you notice duplicate charges.
8. Third-Party Service Provider Policies
Many components of your travel package (flights, hotels, activities) are subject to the cancellation and refund policies of third-party service providers. These policies may be more restrictive than our general policy.
When making a booking, we will inform you of any significant third-party restrictions. It is your responsibility to review and understand these terms before confirming your booking.
EdumilesTravels acts as an intermediary and cannot guarantee refunds for services governed by third-party non-refundable policies.
9. Exceptions and Special Circumstances
9.1 Medical Emergencies
In the event of a genuine medical emergency preventing travel, we may consider waiving or reducing cancellation charges on a case-by-case basis. You must provide:
- A medical certificate from a registered medical practitioner
- Documentation supporting the emergency
- Cancellation notice as soon as reasonably possible
Even in such cases, non-refundable third-party charges may still apply.
9.2 Government Travel Restrictions
If government authorities impose travel bans or restrictions to your destination after you have made a booking, we will work with you to reschedule or provide a refund, subject to service provider policies.
10. How to Request a Refund
To request a cancellation and refund:
- Send an email to edumilestravel@gmail.com with the subject line "Cancellation Request – [Your Booking Reference]"
- Include the following information:
- Full name as per booking
- Booking reference number or confirmation number
- Travel dates and package details
- Reason for cancellation
- Preferred refund method (original payment method recommended)
- Our team will review your request and respond within 24–48 hours with the applicable cancellation charges and refund amount
- Once you confirm acceptance of the terms, we will proceed with the cancellation and initiate the refund process
11. Contact Information
For questions or assistance with cancellations and refunds, please reach out to us:
Shakurpur, New Delhi – 110034, India
12. Changes to This Refund Policy
EdumilesTravels reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.
It is your responsibility to review this policy periodically. Bookings made after policy updates will be subject to the revised terms.